Selecting the most appropriate information technology consultant for your business could be a critical business decision. The computer and network support company you choose straight impacts your productivity, your versatility, and even your bottom line. Technology performs an integral role in today’s business world. Blackberries, laptops, email and instant messenger have all become tools of the business when communicating with clients. But what goes on when your email goes down? Or if you can’t connect to the internet to collect time-sensitive data for a customer? The benefits of technology can come at a price, and it is moments like these when businesses, especially smaller sized companies, need a reliable IT partner who can reduce downtime. You may think the main criteria when selecting an information technology consultant should be expertise. Although expertise is definitely a deciding factor, a potential computer and network support company’s customer service approach should be considered closely as well. In the end, what good is an expert once you can’t get in touch with him to fix your own critical IT issues?
The Difference In between an IT Partner and a Vendor
It may seem like semantics, but there exists a real difference between a system support company that signs on to be your IT partner and an information technology consultant that is yet another vendor selling applications and solutions. An IT partner should have a customer service model that aligns with all the long-term goals of its clients and is focused on helping to grow clients’ businesses.
Many computer and network support companies’ approach to customer service leaves something to be desired. You call plan an on-site visit because your network is having issues, and it is slowing your own turn-around time down to a snail’s pace.
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You get a call back four hours later from an employee which you have never spoken with before. They could come, but it will have to be tomorrow or even Monday, because all of their guys will work on a network issue at a major law firm. To these vendors, your company is simply another small fish in an ocean of bigger clients.
To an technology consultant that is a true partner, your company, whether large or small, will be their business. A network support company that take the partner method does not take technical issues lightly because they understand that IT can make or break a company. A partner takes the time to get to know the particular ins and outs of your business from day one. They understand what your company needs, from a technological perspective, to be successful, and they will not just provide that, but also offer suggestions about how to use technology to grow your business. General, this type of information technology consultant provides much more than services – they behave as an extension of your business.
Signs of a Dependable Computer and Network Support Company
When searching for the right computer plus network support company, you should keep an eye fixed out for some tell-tale signs that will provide insight into whether the partner you are considering is a good fit for your company. Very first, ask the following questions when researching potential partners:
Will my firm be assigned one individual who will work as our primary information technology consultant? If the potential computer and network assistance company says no, then there is a good chance that you will be talking to somebody different every time you call in having an issue. This can get tricky because when more than one person is responsible for your, your requests can slip through the cracks. Also, the blame sport will likely occur with this scenario : “I thought Bob said that he was going to call you back. ”
Can you tell me about your escalation process when dealing with client issues? This is an essential question because a few issues are more time-sensitive than others and, if your information technology consultant is unavailable, you need to know what back-up strategy measures are in place to expedite resolution of your issues.
Will my THIS contact be able to break down technical lingo into something I can understand? The majority of us are not as technically savvy since our IT consultants – in the end, that is why we hired them! There is nothing worse than paying top dollar regarding technical expertise but not being able to realize a word the expert states. And, some consultants come off simply because down right egotistical when they fail to notice that you are lost as they are explaining your network infrastructure. A good i . t consultant has the technical smarts yet knows how to communicate so that even the least technically savvy person within the group can follow.
Use your intuition – you can usually glean a lot from your first conversation with a potential IT and network support company. If your questions seem to stump them or, if they act as if they are rushed, expect more of the same behavior later on. A network support company in whose focus is on partnership will probably play an integral role in attaining your company’s long-term goals. For this reason it is essential to treat the research and choice process as if you are hiring on the full-time employee.
There are many factors to consider when searching for the right information technology consultant. The selection process will be unique to a certain extent for every company, but asking key questions about the potential computer and network support company’s service should help single out the best candidates. Most companies will certainly agree that a blend of expertise plus a dependable customer service model make for a great IT partner.